If the Payment is a one-time payment, follow these steps:

1. On the Payments page, click on the Upcoming Payments.
2. Find the line item that represents the payment you wish to cancel. On that line, select Edit/Cancel.
3. The Edit or Cancel a Payment From form opens. From the buttons below, select Cancel Payment
4. The Please Verify Your Cancellation of This Payment form opens. It displays the payee, amount, date and account information of the payment. Please read carefully. If this is indeed the payment you wish to cancel select Accept. (If not, select Back.)
5. A form will indicate that the payment has been canceled.
6. Select Done.

A reference number will be generated to track this cancellation. Please make note of it.
If the payment is a recurring payment, follow these steps:

1. On the Payments page, click on the Upcoming Payments.
2. Find the line item that represents the recurring payment you wish to cancel. On that line, select Edit/Cancel.
3. The Make a Payment tab opens showing the Edit or Cancel a Recurring Payment form. Three radio buttons give the the choice between editing All future payments of canceling one or all payments. (If you want to edit all future instances of your recurring payment, see How to Edit a Payment.)
4. Select Cancel All Future Instances of this Payment or select Cancel Only the Next Scheduled Payment.
5. A form will open prompting you to verify the cancellation of the payment or payments. If the information is acceptable, click on Accept. (Otherwise, click Back.)
6. A form will indicate that the payment or payments have been canceled. Select Done.

A Reference Number will be generated to track this cancellation. Make a note of it.